Internertional Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification Practice Exam

Which of the following is NOT an appropriate response to a disturbance?

1. Call for medical, security backup, or police assistance, if required

2. Observe or identify the person(s) causing the disturbance

3. Step up to the person(s)

4. Notify your supervisor or appropriate facility personnel per policy

The correct answer is: Step up to the person(s)

Engaging directly with the person or persons causing a disturbance, as represented in that option, is generally not considered an appropriate response in the context of security and safety protocols. This approach can escalate the situation, potentially leading to increased tension or conflict. Instead, maintaining a safe distance and assessing the situation is crucial for ensuring both your safety and the safety of others around you. Calling for medical, security backup, or police assistance is an appropriate response as it ensures that trained professionals can handle the situation effectively, especially if it poses any risk. Observing or identifying those involved in the disturbance is also essential, as it can provide crucial information for anyone responding. Notifying your supervisor or appropriate facility personnel is vital for the chain of command and to follow established procedures within the facility. These responses collectively prioritize safety and informed action, which is critical in a healthcare environment where disturbances may affect patient well-being.