International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification Practice Exam 2026 - Free IAHSS Practice Questions and Study Guide

The recommended approach for security officers when dealing with a potentially violent patient is to remain calm and use de-escalation techniques. This method is crucial because it aims to reduce tension and prevent escalation of the situation. By remaining calm, the officer can effectively communicate, listen to the patient's concerns, and create an environment that discourages aggression.

De-escalation techniques include strategies such as speaking in a calm voice, using non-threatening body language, and allowing the patient to express their feelings. These approaches can significantly lower the anxiety and agitation of the individual, which may lead to a more positive outcome for everyone involved.

By prioritizing de-escalation, security officers help to ensure safety for themselves, the patient, and others in the vicinity while also supporting the patient’s dignity and well-being. This is a fundamental aspect of healthcare security, as it emphasizes conflict resolution rather than confrontation, which can often exacerbate the situation.