International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification Practice Exam 2026 - Free IAHSS Practice Questions and Study Guide

Crisis intervention training primarily focuses on techniques that are designed to manage and de-escalate crises effectively. This type of training equips individuals, particularly those working in healthcare and security settings, with skills that help them recognize signs of a crisis and respond accordingly to help stabilize the situation. The emphasis is on communication, empathy, and conflict resolution, which are crucial for minimizing escalation and ensuring the safety of both the individuals involved and the surrounding environment.

In contrast, protocols for emergency evacuation, while important in crisis situations, specifically address how to safely evacuate individuals from a facility during emergencies rather than focusing on the interpersonal techniques needed to manage crises as they arise. Training on physical restraint methods deals with the safe application of physical techniques to control individuals who may pose a danger to themselves or others, which is not the primary focus of crisis intervention training. Workshops on mental health disorders may provide valuable insights into specific conditions, but they do not directly offer the practical skills required to de-escalate crisis situations. Thus, the correct focus of crisis intervention training is best encapsulated by the techniques aimed at managing and de-escalating crises.